Return & Refund Policy

There is strictly NO REFUND allowed on any purchase made.

We will only allow EXCHANGE under the below return reason :

  1. Defect Item
  2. Wrong Item Received

 

We have a seven (7) working days exchange policy upon your receipt of the order, subject to the following terms and conditions:

  1. Any item that is received with tags attached must be exchanged with those tags intact.
  2. For hygiene reasons, there will be no exchanges for initimates, swimwear and pierced jewellery.

 

The returned goods/products will be checked with the receipt together and the goods should be in a good condition. If the goods/products has been used or damaged by the customer, there will not be any refund. Lush Chic will also not be responsible if your shipment is lost during the return transit. 

 

How do I return my package?

1. Send an email to lushchicstudio@gmail.com with the following information:

  • Email Subject: RETURN/EXCHANGE - Order No. XXX
  • Products name with a photo attached.
  • Reason: Defect item or wrong item received.

2. We will review your items and respond withing 2-3 working days.

 

Please contact us at lushchicstudio@gmail or +6017 230 3919 (via whatsapp)  if you have any questions or doubts.